SimCom UCP turns Skype for Business into a multi-tenant, enterprise-grade communications solution.
SimCom provides a powerful set of call center features, with full multi-tenant support. Create response groups from solely within an organization, or create escalation levels that include workers from other parts of the organization – all easily manageable and without user duplication.
Easily create multiple call queues/call groups/hunt groups for improved flow of communication.
Queues support multiple configuration parameters, and include automatic callback features. Queues are easy to maintain, supporting both static and dynamic memberships in order to ensure the most relevant (and available) staff is engaged in the various queues.
SimCom UCP is true multi-tenant, making it possible to create call groups separately within each organization, while at the same time including staff members from other departments, without duplication of user accounts.
SimCom UCP integrates with Enterprise-wide systems, such as Active Directory, MS Exchange/Calendar and Lync. Call Centers and Integration Partners can now take advantage of modern-day flexibility when designing customer service solutions.